Questions And Answers

What is the format of the tournament?

The tournament is a WTA Premier, seven-day, 28-draw singles and 16-draw doubles event.

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Where is the tournament being played?

The Bank of the West Classic is held at the Taube Family Tennis Stadium at Stanford University.

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How do I purchase tickets? How much do they cost?

Tickets can be purchased online on our tournament website - www.mubadalasvc.com. Click here for options and pricing info. You may also call (866) WTA-TIXS. During tournament week, tickets will be available for purchase at the Box Office located near the stadium.

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Are there any ticket specials or discounts?

  • Groups: We offer a 20% discount per ticket for groups of 12 or more for sessions 1-8 only. Tickets must be purchased in advance. Call 415.227.8016.

  • Kids: A 20% discount for kids 14 and under for sessions 1-8 only.

  • USTA Members: There will be a USTA Member Appreciation Day on Tuesday, August 1. All USTA members will receive 30% off any ticket (for Tuesday day session only) with membership card on this day. USTA members will also receive a 20% discount on all sessions Monday and Wednesday day sessions with a valid membership card. Tickets can be purchased online with the USTA code or called in to our box office at 866.982.8497. There is a limit of four (4) tickets per member.

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Can I get a ticket refund?

No, tickets are non-refundable, and we are unable to reprint any lost or misplaced tickets.

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How do I know who is scheduled to play when?

The tournament draw (who plays whom) will be made the Saturday prior to the start of the tournament. Monday's schedule of play will be determined on Sunday evening and posted on the website as soon as it is available. The schedule of play is done on a daily basis and will be posted on the website as soon as it is announced.

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How long is each session?

Sessions vary in length. Day sessions (Monday-Friday) will last approximately 4-6 hours. Evening sessions during the week will last approximately 3 hours. The semifinals and final sessions will each last approximately 3 1/2 hours.

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Where do I park and how much does it cost to park?

Parking cost is $12 per vehicle. Click here to view parking map.

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Can I purchase food on-site?

Yes. Perry's Restaurant concessions and seating area is located on the grounds near the stadium. You may have lunch or dinner sitting under a lovely grove of trees prior to the tennis match.

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What time do the gates open?

Gates open 30 minutes prior to play for all day sessions, Monday-Friday. For evening sessions, Monday-Friday, both semifinal sessions on Saturday and the finals on Sunday, doors will open one hour before the scheduled time of play. Times may vary based upon the ending times of the previous matches.

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Where are my seats?

Please refer to the stadium map posted under "Map and Directions." Ushers located at each gate will be more than happy to assist you in finding your seats.

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Is there handicap seating, and where is it located?

Yes. Handicap seating is available on the South Sideline. For mobility-impaired seats, call (866) WTA-TIXS or visit the on-site box office. Due to space constrictions, mobility-impaired guests are limited to a maximum of 2 tickets per session. Please refer to the stadium map for seating locations.

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What can I bring into the stadium?

Only small handbags will be allowed into the stadium. No umbrellas, strollers, backpacks or video cameras are allowed. You will be asked to take these items back to your vehicle. All bags are subject to search.

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What is the smoking policy?

There is no smoking allowed in the stadium. 

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What is the cellular phone policy?

All cellular phones must be turned off in the stadium during play.

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