Terms and Conditions

This ticket is a revocable license that only grants entry into the stadium premises and a spectator seat (or a standing location, as applicable) for the Mubadala Silicon Valley Classic (the “Tournament”). This ticket is subject to the Tournament Ticket and Accreditation Policies, available at http://mubadalasvc.com/policies, provided that these terms shall govern over any conflicting terms in such policies. Admission may be refused or withdrawn or ticket holder ejected in the sole discretion of International Merchandising Company, LLC (“IMC”), Women’s Tennis Association (“WTA”), United States Tennis Association Incorporated (“USTA”) or San Jose State University (“SJSU”, and collectively with IMC, WTA and USTA, the “Tournament Parties”).

ALL SALES ARE FINAL. NO REFUNDS, CANCELLATIONS OR EXCHANGES WILL BE OFFERED OR PERMITTED UNLESS OTHERWISE STATED HEREIN.

If the entire Tournament is cancelled prior to one official Tournament match ball being hit, and you purchased your tickets through official Tournament ticket channels, we will issue you a refund of face value paid for the ticket (if any)(or, for a discounted ticket, the discounted ticket price paid) to the credit card, debit card, or other accepted method of payment that you used to purchase your tickets. The foregoing is limited to tickets purchased directly through IMG Tickets or mubadalasvc.com, and does to apply to tickets (i) purchased via the secondary market, (ii) provided on a complimentary or barter basis, (iii) issued in connection with any sponsorship. If tickets were purchased through another method, please contact the person or entity from whom you purchased such tickets, as we will not refund you therefor.  In no event will delivery charges or any other amounts be refunded. There will be no liability on the part of any of the Tournament Parties for travel or any other expenses that you or anyone else incurs in connection with a canceled Tournament.

If one or more sessions or matches of the Tournament to which you possess tickets are postponed or cancelled due to weather or any other causes, no refund will be issued, but reasonable efforts will be made to accommodate ticket holders with proof of purchase for a subsequent session, if held, in the Tournament’s sole discretion. The Tournament Parties cannot guarantee ticket availability, exchange of equal value or comparable seat location. The foregoing is limited to tickets purchased directly through IMG Tickets or mubadalasvc.com, and does to apply to tickets (i) purchased via the secondary market, (ii) provided on a complimentary or barter basis, (iii) issued in connection with any sponsorship.

Tournament dates and times (including the opening of the gates and schedule of play) are subject to change by the Tournament Parties in their sole discretion, and no such change shall entitle ticket holder to a refund or any other remedy if ticket holder cannot attend or for any other reason. Ticket holder may be relocated to an alternative seat in the sole discretion of the Tournament Parties. No such relocation shall entitle ticket holder to a refund or any other remedy if ticket holder is relocated to a seat of comparable face value. 

Ticket holder and his/her belongings may be searched prior to or upon entry and prohibited items may be confiscated. Ticket holder must comply with the Tournament Parties’ security policies, including any applicable bag policy. Ticket holder consents to such searches and waives any claims against the Tournament Parties (inclusive of their respective members, agents and affiliates) arising from or relating to such searches. If ticket holder elects not to consent to these searches or comply with these security policies, ticket holder acknowledges that the Tournament Parties have the right to deny ticket holder entry.  No refund or other remedy will be provided if ticket holder is ejected or refused entry due to disorderly, unsafe, and/or threatening conduct or failure to comply with these ticket terms.

TICKET HOLDER ALSO ACKNOWLEDGES AND AGREES that by tendering this ticket and entering the stadium premises, ticket holder, on behalf of him/herself and, to the extent permitted by law, any accompanying minor(s), agrees to the following additional terms, conditions and waivers:

Ticket holder assumes all risks incident to the Tournament and related events, including the risk of lost, stolen or damaged property or personal injury of any kind and hereby waives any and all claims or potential claims arising from such risks, damage or injuries.  Ticket holder (and the user(s) of my tickets for any particular match or event) voluntarily assume all risk and danger of personal injury (including death) and all hazards arising from, or related in any way to, the matches (including, but not limited to, injuries caused by players, fans, weather, tennis balls or other objects) whether occurring prior to, during or after any match, however caused and whether by negligence or otherwise.  Ticket holder (and the user(s) of its tickets for any particular match or event) agree that the Tournament Parties and each of their parents, subsidiaries, affiliates, employees, agents and owners shall not be liable for any injuries from such causes.

No ticket holder may continually collect, disseminate, transmit, broadcast, publish, release or otherwise offer to the public (or assist any third party in offering to the public) from Tournament grounds any: (a) match scores or related statistical data during match play (from the commencement of a match through its conclusion) for commercial, betting or gambling purposes; or (b) on a live or delayed basis, in whole or in part, and whether on a free basis or subject to payment, any sound recording, photograph, livestream, video, motion picture, film and/or other audio-visual content captured by any means whatsoever or other accounts or descriptions of all or any part of the Tournament (collectively, the “Works”).  Ticket holder agrees that by causing this ticket to be scanned upon entry to the stadium, ticket holder shall be understood to have signed this document and granted the Tournament Parties an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works. The continual use of laptop computers or other handheld electronic devices within the confines (spectator area) of the Tournament match courts is prohibited. 

Ticket holder grants to the Tournament Parties and their respective designees the irrevocable permission to use his/her voice, image, and/or likeness in any media now or hereafter existing in connection with all or any part of the event or related events, for any purpose whatsoever, including the commercial purposes of the Tournament Parties and/or their respective sponsors, licensees, advertisers and/or broadcasters, without further permission or compensation and hereby waives any and all claims or potential claims relating to such use.

The resale or attempted resale of this ticket on or around the grounds at any price is prohibited and will result in ticket holder’s removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation. The Tournament Parties are not responsible for lost, stolen, destroyed, or counterfeit tickets.  Lost, stolen, destroyed or counterfeit tickets, or tickets sold in violation of any applicable law, may not be honored. This ticket may not be used for, nor may any ticket holder enter the stadium premises for, advertising, promotion or any other commercial purposes (including contests, sweepstakes and giveaways) without the Tournament Parties express written consent. The first ticket with this barcode presented to be scanned will be considered valid and all others will be rejected and entry denied its holder.  

SHIPPING/DELIVERY POLICY

PRINT AT HOME (PAH): 
Upon check out, your tickets will be e-mailed in a PDF attachment to the accountholder email on file. 

If you have ordered multiple events they may arrive in separate email attachments. 

MOBILE DELIVERY (MD): 
Your ticket(s) will be emailed to you as both a PDF and as an Apple Wallet File attachment, which you will then need to present on your mobile device for scanning at event entry.

Please note that you will receive an email confirming your order and an email for each event ordered containing your ticket(s) in both PDF and Apple Wallet Files.

WILL CALL:
Your ticket will be available for pick-up at the Box Office on the day of the event.

Please print out and provide your ticket order confirmation along with a photo I.D. when picking up your tickets.

1st CLASS MAIL (USPS):
Your order will be mailed via USPS 1st class mail beginning approximately one (1) month prior to the event.

 
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